You may return most unused items by contacting me within 7 days of receiving your jewelry, custom orders and earrings excluded. I will issue you a return authorization code. I will also pay the return shipping costs if the return is a result of my error, although that has yet to happen. You should expect to receive your refund within a few days of my receiving your returned items.
If you would like to exchange a new piece for another, please contact me within 7 days of receiving your jewelry. I will issue you a return authorization code and order the new item. Any difference in the purchase amount of the new item(s) will be charged or credited accordingly. Once the exchanged item is returned, I will ship the new item. In most cases, shipping fees are nonrefundable on exchange items.
Please send your jewelry in the original BOX for safe shipping. I suggest purchasing INSURANCE on your return package according to the value of the returns, and retain a copy of your shipping receipt.